Support
1. Current support scope
Support is handled by email and covers our company website and Clerko, our email assistant web app.
2. How to contact support
Email us at support@calemor.co.uk and we'll get back to you.
3. What to include in your request
- Product name (e.g. Clerko) and a short issue summary.
- Account email (if applicable).
- Browser and version (e.g. Chrome 125, Safari 17).
- Steps to reproduce, screenshots, and any error text.
- Approximate date/time (with timezone) when the issue occurred.
4. Response targets
- General support: target first response within 2 business days.
- Account and billing requests: target first response within 2 business days.
- Security reports: target first response within 1 business day.
Response times are best-effort and may vary with request complexity and volume.
5. Account deletion and privacy requests
For account closure, data access, correction, or deletion requests, email support@calemor.co.uk with enough information for account verification. We may request additional details to protect account security.
6. Bug reports and feature requests
We welcome bug reports and product feedback. Please include expected behavior and actual behavior so we can triage efficiently.
7. Security vulnerability disclosure
If you discover a potential security vulnerability, report it privately to support@calemor.co.uk and include reproduction details. Please do not publicly disclose issues before remediation.
8. Legal references
See our Privacy Policy and Terms of Service for data handling and service terms.